Questions that our customers most frequently ask are set out below,if you have a question that isn't answered by our list of FAQs please contact us on 1300 899 432 or Chat Live.
It is completely safe to purchase from the Diamond Emporium website, not only do we have strict security measurements in place, we offer a 14 day money back guarantee for added peace of mind. For further details please refer to our Security Policy.
We have been in business for over 50 years. Specialising in the diamond trade we are a second generation, family owned and run business with decades of experience and knowledge that we use to assist you in purchasing the highest quality jewellery. This provenance means that our customers feel safe in the knowledge that they are buying from experienced and respected gemoligists and jewellers.
All of our diamonds come with full certification that includes details of the identifying characteristics and proportions of your individual diamond.In addition to this, most of our diamonds are laser inscribed for extra security. We check each diamond against its certificate before sending it to the customer, using the certificate number on the girdle which can be seen when using 20x magnification. Alternatively, you can have it checked by an independent appraiser for a small fee.
Yes, absolutely. You can arrange to collect your purchase from our Sydney office during business hours.
Yes, our Sydney showroom is open during business hours by appointment only, should you wish to see a selection of our jewellery and meet our fully trained sales professionals.
Diamond prices fluctuate according to the value of the US dollar as diamonds are traded around the world in US dollars. All prices quoted on the Diamond Emporium website are valid for 24 hours and are updated daily at 12.00 am.
For a number of reasons; we buy direct from the supply factories and in large quantities meaning we pay less so that we can pass these savings on to our customers. Because we buy from high up the supply chain we do not have to pay additional mark ups or margins from third parties along the way.
We also have partnerships with the largest diamond cutters and manufacturers around the world which gives us a high level of buying power. Lastly, as we trade almost entirely through our website we incur lower overheads than a retail chain as well as being able to hold a larger inventory. Both of these mean we can offer more competitive pricing.
We offer a lifetime warranty as well an upgrade service, details of which can be seen on our policy page. Life Time Warranty and Upgrades
To secure diamonds on your behalf Diamond Emporium requires a 50% deposit of the diamond cost.
In the rare event that you are not satisfied with the diamond, the deposit you have paid is fully refundable.
Once the diamond is viewed in our offices and you are satisfied with it, we would appreciate the remainder of the diamond cost to be paid within 3 days.
During this 3 day period after you have viewed your diamond, you have the opportunity to exchange or receive a full refund for your diamond purchase.
We offer a 14 day return policy for online and interstate clients where it may not be possible for you to see your items. Details can be found on our 14 day return policy page.
All of these are included in the price of your diamond, except for GST which will be added separately. Delivery outside of Australia will be charged separately too, to cover the additional cost that this incurs.
You will receive a box with either a presentation box inside for diamonds only, or a ring box inside if you have purchased a ring. The box will be tied with a Diamond Emporium embossed ribbon and placed in a gift bag. The invoice and original diamond certificate are also included.
Yes, before we can accept the return the diamond would have to be re-certified and inscribed by an independent laboratory which costs $350, for which you will be responsible. In addition to this, the cost of posting or couriering the diamond back to us is your responsibility. Please note that unless we know that the diamond certificate issued with your purchase has been destroyed we will regard the possibility of a diamond certificate falling into the wrong hands as a serious issue.
We aim to reply to all queries and requests within 1 business day.
Yes. A laser inscription service is available for an additional charge of $80. Please check with your consultant if you want a short message on your diamond.
Yes, our buying department can source diamonds from all over the world.
Yes, you can make an appointment with your sales representative to inspect the diamond at our showroom.
Yes. Please provide us with a picture of exactly what you want, we will supply you with a quote and have it individually handcrafted. If you wish to design a piece of jewellery yourself, we will refer you to one our specialist jewellery designers who you can tell what you'd like and they will design your jewellery for you.
We will resize any ring bought from our range at no extra charge to you within 30 days or purchase. After the 30 day period any ring of any metal can be resized at a cost of between $50 and $75.
Yes we do. As these are rare and only procured by Diamond Emporium for special orders we have a strict no return policy on these diamonds. Please discuss your requirements with your diamond consultant if you wish to purchase a coloured diamond.
A certified diamond has been subjected to a thorough grading process by an independent, accredited laboratory who then supplies the diamond with a certificate. This certificate contains information on the individual characteristics of the diamond that allow a gemologist to to identify it upon inspection and set it apart from other diamonds. If the unique certificate number is inscribed on the diamond, it's identity can easily be verified using a strong microscope. An uncertified diamond is one that has not been through this process and therefore does not have it's own unique certificate.
This is a process by which a diamond has undergone an unnatural process to enhance it's colour or clarity. This is done either by heat treatment to make the diamond whiter or by drilling into a dark inclusion then vaporising it with a laser or chemical agent to get rid of it, then filling the hole with clear resin. Customers should always be aware if these kinds of treatments have been undertaken. Diamond Emporium does not trade with these stones as their quality and value has been compromised and they are below our standards.
When diamonds reflect a blue/yellow/green light under an ultraviolet light they are said to be luminescent of fluorescence. This is a rare phenomenon and should be highly valued. However, many members of the diamond trade see it as a negative trait but in fact fluorescence can make diamonds look better in overall colour and appearance. Diamonds with fluorescence offer good value to the customer.
Our ring collection as well as the majority of our fine jewellery comes in platinum, white gold or yellow gold. Platinum is more durable and shows fewer scratches and has a bright, modern look as does white gold. Yellow gold has a warmer hue and chic appeal.
A common misconception is that white gold and platinum are the same things and only separated by price but this is not the case. Platinum is four times stronger than white gold, does not discolour or oxidise as white gold does and is more durable. In terms of appearance, platinum has a very white and slightly duller appearance than white gold, which shines brighter. 18 karat white gold is a very good option for a customer who is looking for a purer metal at a reasonable price.
Rhodium is a metal alloy that is formed when platinum is separated and is applied to fine jewellery to create an incredibly hard protective coating on silver and gold. Rhodium also provides a white shiner and tarnish prevention.
We have a printable ring sizer for you to find your ring size, we can also send you a complimentary plastic ring sizer upon request. Alternatively, you can come into our Sydney showroom for us to measure your ring size.
Laser inscribed diamonds have their unique serial number inscribed on their girdle to allow identity verification in case of theft or after cleaning or repair. The laser inscribed serial number can only be seen under high magnification.
A diamond's 'make' refers to it's cut, finish and overall appearance. At Diamond Emporium we evaluate each diamond on a 'make' scale that takes into consideration it's proportions as well as brilliance and fire.
Yes, these come from the world renowned and most highly respected laboratories, the GIA, AGS and HRD. However, all of the certifications that Diamond Emporium carries are from one of the four universally trusted gemology labs. To learn about the different labs and the advantages of each, please visit Diamond Certification.
At Diamond Emporium we only sell loose diamonds that are certified by one of the three world trusted gemology labs. In addition to this, we select only the highest quality diamonds for use in our fine jewellery. The quality of the diamonds used in a particular piece of jewellery is clearly marked on that item's product details page.
Yes we do but we do not keep them in our inventory and supply these only when a special request is made by a customer. If you would like to place a request please contact on of our experts on 1300 899 432.
Every item is accompanied with an appraisal from an experienced Master Gemologist. Each appraisal contains a detailed description and the replacement value of the item. We can fax an appraisal to your insurance company on your behalf so that your purchase will be insured at the time you receive your item.
Yes, our customer service representatives are available between 9.00 am and 5.30 pm. Monday to Friday at 1300 899 432.
You can cancel your order by contacting us on 1300 899 432, please have your order number ready when calling. However, once an order is sent you can no longer cancel but you are perfectly able to return the item within 14 days.
Once you have placed an order you can track the progress of it by logging in to your account on our website with the login details supplied when placing your order.
Customers in Australia will be subject to GST tax, international customers will be subject to the duties and taxes of the country of destination.
Unfortunately we do not offer payment plans at this time,we can only accept payment in full. Our accepted forms of payment are credit/debit cards, bank wire, personal cheque, bank cheque, or Diamond Emporium gift cards.
Diamond Emporium offers free shipping on all orders within Australia.
Diamond Emporium can ship to an international address. Please view our International Orders information or contact a Diamond Emporium representative at 1300 899 432 for further details. You will be exempt from paying Australian Taxes (which is 10%).
Therefore, only freight, handling and shipping costs (between $150 - $200 AUD) will be payable. In addition to this, international customs regulations outline that any goods imported into a country may be subject to import duties and taxes - these are the responsibility of the recipient of the goods (in this case, the customer). You should contact your local customs office for further information.
Yes, you can ship an order to another address by calling your credit card or bank institution before placing your order and adding the alternate address. Additionally, Saturday delivery is available at the time of checkout if it is inconvenient to receive your package at your billing address during the week.
At Diamond Emporium we offer a complimentary personal shopping service to help you choose the perfect diamond or piece of jewellery. We understand that choosing one can be a daunting task with the many grades and types of diamond available so we have a team of expert gemologists who will help guide you through the selection process. Simply fill out a request form on our personal shopping page.
Daily wear, dust, and your skin's natural oils can cloud the brilliance of a diamond and dull the appearance of platinum and gold. You can clean diamond jewellery in warmwater, using a mild liquid detergent. Use a soft brush to create lather around the jewellery piece. Rinse off with warm water, and pat dry with a soft lint-free cloth. View our diamond and jewellery care information to view detailed instructions on how to restore your diamonds and jewellery to their original shine.
For a more thorough clean, at Diamond Emporium we offer free yearly jewellery cleanings and inspections as part of our care and maintenance program. For more information on this service please contact one of our representatives on 1300 899 432.
All diamonds offered at Diamond Emporium have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with United Nations resolutions.Please see our information on conflict diamonds for further clarification
Online security is very important to us. Our site is tested and certified every day by McAfee Secure, the leader in site security. In addition, we display the VeriSign Secure Seal, insuring the very best in Secure Socket Layer technology to protect information as it is transmitted to us. Please visit our security page for more details.
Diamond Emporium representatives are available at 1300 899 432 Monday to Friday from 9am to 5:30pm (appointment can be arranged for after 5:30pm) and Saturday and Sunday by appointment. Live chat is available during business hours as well.
Diamond Emporium is a member of the Jewellers Association of Australia (JAA). Member Number: 3396 and www.diamondemporium.com is part of the BBBOnLine Reliability Program. Additionally, Diamond Emporium is a member of the Gemmological Association of Australia (GAA).
Our address is:
Level 2, Suite 201,
185 Elizabeth Street,
Sydney, NSW 2000