Diamond Emporium Policies

Do you sell Conflict Diamonds or Blood Diamonds?

All diamonds offered at Diamond Emporium have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with United Nations resolutions.Please see our information on conflict diamonds for further clarification

What is your website security Policy?

Online security is very important to us. Our site is tested and certified every day by McAfee Secure, the leader in site security. In addition, we display the VeriSign Secure Seal, insuring the very best in Secure Socket Layer technology to protect information as it is transmitted to us. Please visit our security page for more details.

What are your business hours?

Diamond Emporium representatives are available at 1300 899 432 Monday to Friday from 9am to 5:30pm (appointment can be arranged for after 5:30pm) and Saturday and Sunday by appointment. Live chat is available during business hours as well.

I am nervous about make such big purchase online,is Diamond Emporium reputable?

Diamond Emporium is a member of the Jewellers Association of Australia (JAA). Member Number: 3396 and www.diamondemporium.com is part of the BBBOnLine Reliability Program. Additionally, Diamond Emporium is a member of the Gemmological Association of Australia (GAA).

Where are you located?

Our address is:
Diamond Emporium
Level 2, Suite 201,
185 Elizabeth Street,
Sydney, NSW 2000
Australia

Return Policy

It is important that you take care when selecting your custom made jewellery piece. If you decide to cancel or return the piece at any time for any reason other than a major failure directly resulting from the workmanship of a jewellery piece, Diamond Emporium are not required to give you a refund so you must choose carefully.

Once you have given approval for an item to be ordered, a custom-made piece to be made or any other services to be conducted, this forms a binding agreement with Diamond Emporium.

In the event that you wish to cancel a custom-made piece or any other service(s), please contact Diamond Emporium immediately.

Where work has commenced, a gemstone has been purchased or any cost has been incurred by Diamond Emporium, cancellations will not be permitted, the transaction must be completed and full amounts owing to Diamond Emporium paid.

Where work has not commenced on your jewellery item, gemstones have not been purchased and no other costs have been incurred by Diamond Emporium, cancellations may be permitted at the absolute discretion of Diamond Emporium. Any cancellations permitted by Diamond Emporium will incur a 30% cancellation fee.

Should there be any major failure directly resulting from the workmanship of a jewellery piece, you may be entitled to replacement or refund of that piece. You may also be entitled to have the piece repaired or replaced if it is not of acceptable quality and/or the failure does not amount to a major failure.

All other returns of a jewellery piece once it has been made will not qualify for a refund.

This returns policy is governed by the laws in force in New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

By purchasing a piece with Diamond Emporium or using this web site you are agreeing to the terms of this returns policy. We reserve the right to modify our returns policy as our business needs require. Any changes to this policy will be posted on our web site.

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